Questions about arrivals and location
What is the exact address and how do I get there from Alicante Airport?
The exact address of Masía de San Juan is Partida de la Pila, No. 1, on Camino Fondo de Altea la Vella in Altea. From Alicante Airport, it takes 45 minutes by car. Take the A70, which becomes the AP7, take exit 64 towards Altea, then turn left onto the CV-755 and then left onto Camino Fondo.
What is the WiFi coverage like, and are there areas with weak signals in rural areas?
At La Masía, we have 5G fibre optic broadband with excellent reception in all rooms.
Is there free parking available at the hotel?
Yes, we have 11 free parking spaces.
Questions about amenities and surroundings
Is there an outdoor swimming pool and when is it open (season)?
There is a 4 x 18 m outdoor swimming pool, which will be open from and as long as the weather permits.
Can you accommodate pets, or are there restrictions?
Pets are not permitted, we apologise for any inconvenience.
Is breakfast included, and what kind of options are available (vegetarian, gluten-free)?
Yes, breakfast is included. It is a buffet with a wide variety of fresh, natural local products: local eggs, homemade jams, etc. There are options for vegetarians and coeliacs, of course, and different types of milk to suit all tastes.
Questions about services and policies
Internal operating policy.
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La Masía de Altea is a hotel for adults and young people aged 14 and over.
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The hotel will be closed annually from 7 January to 7 February.
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No smoking in bedrooms, lounges, and breakfast room/coworking space.
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Respect for rest: Minimal noise between 10 p.m. and 8 a.m.
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Liability for damage caused
What is the booking policy?
Minimum of two nights booked on weekends, holidays and during the summer season.
What are the check-in/check-out times?
Check-in : de 13.00 h a 20:00
Check-out: Until 11:00 a.m.
Full buffet breakfast included from 8:00 a.m. to 11:00 a.m.
What is the cancellation policy?
We recommend booking 48 hours in advance to ensure availability Cancellation 72 hours before the date – 100% refundable
Between 24 and 72 hours – 50% refundable
Less than 24 hours – non-refundable
Summer season cancellation 7 days in advance
Contact
La Masía de Altea
Partida la Pila, 1. – 03590 – Altea – Alicante
