CANCELLATION POLICY

At our boutique hotel, every detail is designed to make your experience unforgettable. We understand that plans can change, which is why we have created this flexible and thoughtful policy.

 

Book with Peace of Mind

We recommend booking 48 hours in advance to ensure availability.

  • If you decide to cancel at least 72 hours in advance, your booking will be refunded in full, 100%.
  • For cancellations between 72 and 24 hours prior to your arrival, only half of the booking will be charged, 50%, as we understand that unforeseen circumstances can arise.
  • If cancellation occurs less than 24 hours prior to arrival or you do not show up, the total amount of the stay will be charged and is non-refundable.
  • Summer season (July and August) cancellation 7 days in advance.

 

Exclusive Rates

  • Some special fares do not allow changes or cancellations.
  • In the event of a no-show, 100% of the booking will be charged, guaranteeing the exclusivity of your room.

 

Date Changes

  • Rescheduling your stay is possible subject to availability, with a minimum notice of 72 hours. We want to help you find the perfect date.

 

Early Departure

  • If you decide to shorten your stay, no refunds will be given for nights not enjoyed. Each night is designed to be special.

 

 Force Majeure

  • In extraordinary situations (official restrictions, health emergencies or natural disasters), we will offer you:
    • A new date at no additional cost, or
    • A credit for your next stay, because your experience is our priority.

 

Online Bookings

  • For reservations made through Booking.com, Expedia, or other agencies, their terms and conditions apply in addition to our boutique policy, always guaranteeing the best experience for you.